Term Subscriptions – Deposits
A 50% deposit is required at the time of booking with the balance payable 15 days after purchase or Week 1 of term whichever is first. For subscriptions purchased Week 1+ the full amount is due at time of purchase. If course fees are not paid in full by the end of week 2 of term then your place in the course cannot be held. If balance remains outstanding you will not be able to attend classes. Deposits paid prior to the commencement of the course are non transferable and non refundable. Subscription are not transferable between terms.
Payments & Refund Policy
Please choose carefully as refunds or the transfers of subscription fees to another course or term will not be permitted under any circumstances (this includes casual classes, zoom classes and workshops). Management reserve the right to make exceptions in the following circumstances:
i) Where students need to cancel a course due to ill health (medical certificate required), unused course fees will be credited, and can be used by the student within 3 months. Please provide written notice and a medical certificate that confirms sickness or incapacity. All credits are at the discretion of Pole Class Pty Ltd.
ii) If Pole Class Pty Ltd have to cancel a course.
Pole Class Pty Ltd may change or cancel a class or course if minimum class numbers are not met. In the event of a class or course being cancelled, every effort will be made to offer a class on an alternative day and time. If we are not able to offer a suitable alternative class, a refund will only be granted at the discretion of Pole Class Pty Ltd.
Pole Class Pty Ltd advertise classes with instructors, there may be occasions when the instructor needs to be replaced with an alternative instructor. Refunds will not be granted where the advertised instructor is replaced with a new instructor.
Catch up classes
To be eligible for a catch up class you need to provide a minimum 6 hrs notice of non-attendance of your class. Why do we require notice? We hold a spot in the class for you and if you cannot attend this spot can be used by another student. If you don’t provide us with sufficient notice then we cannot allow other students to take your spot and we will mark it as though you have attended the class.
We recommend you try not to miss your class if possible because there may not always be room in an alternative class for a catch up. However, if you do miss a class you can do a catch up class in the same level class at another day and time provided there is space available in the nominated class. Alternatively, you can choose to do a non-level class such as pole dance or flex. Catch ups cannot be done in a different levelled class eg if you are Int 1 you cannot join the Beginners class. Catch ups must be used in the same term and cannot be carried over to the following term. If you do not use your catch ups in the same term they cannot be refunded or credited.
Casual classes need to be booked and paid for in advance of attending the class. Classes can be booked and paid for online. Levelled classes cannot be done as casual classes. If you cannot attend your class 6 hours notice is required in order for us to allow you to reschedule the class. If sufficient notice is not provided we will mark it as though you have attended the class.
Pole Class is an over 18’s studio and confirms you are of age. Students who are under the age of 18 will need written permission from a parent or guardian to attend classes.
Prior to attending a class/course at Pole Class, you agree to provide us with your full name, phone number, address, email address and next of kin contact details in case of emergency. By providing your contact details, you agree to subscribe to our mailing list to receive emails, texts and updates from Pole Class Pty Ltd. You can choose to opt out at any time.
Filming and photography occur at the studio for social media and advertising purposes. If you do not wish to be filmed/photographed please make this known to staff prior to attending classes or showcases.
Teachers and classes may be subject to change without notice. If a class is cancelled you may be asked to choose another class. Pole Class takes all reasonable care in the conduct of its classes.
By entering our dance studio you agree that Pole Class Pty Ltd is in no way responsible for injury or loss caused during classes or whilst participants are at or near the studio.
You are responsible for ensuring that you are physically and medically fit for the class/course in which you are enrolling or enrolled. During the class you must take care at all times of your own personal safety and inform the instructor of any physical limitations you may have. It is not advisable for pregnant women to participate in a dancing program without clearance from your doctor. Should you have a pre-existing medical condition or in doubt as to your suitability for this program, we recommend you consult your physician for medical clearance.
You must monitor the safekeeping of personal belongings while attending class, as Pole Class Pty Ltd does not take responsibility for lost or stolen property.
You understand that classes at Pole Class Pty Ltd may be physically strenuous and you voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death.
You agree that you will not sue or make any other claim of any kind whatsoever against Pole Class Pty Ltd it’s directors, instructors, independent contractors or employees, for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.
Pole Class Pty Ltd are a registered COVID Safe business and will be following all government COVID 19 hygiene guidelines. All students and instructors are required to follow these hygiene guidelines when entering and leaving the studio. The receptionist on duty will be the designated COVID Marshall.
You agree to the following practices and guidelines in line with the Pole Class COVID Safe Plan.
You do not feel unwell or have flu like symptoms and will not attend classes if you are unwell
You have not had contact with anyone who is unwell or has tested positive to COVID-19 in the last 7 days
You have provided your personal contact details and the details of an emergency contact
You will disclose a positive COVID-19 test result to Pole Class management
You will follow the hygiene and safety guidelines Pole Class Management has outlined (including following social distancing, ensuring personal hygiene practices and cleaning protocols are followed)
Pole Class Pty Ltd reserves the right to all intellectual property, including but not limited to any moves, tricks, routines, course style and structure taught in any activities conducted or organised by Pole Class Pty Ltd. I understand and agree that I must not use or exploit any intellectual property owned by Pole Class Pty Ltd for personal financial gain in any manner, including but not limited to instructing or teaching pole dancing, without first obtaining the written permission of Pole Class Pty Ltd proprietors. I agree that I will not video or record any routines unless I am authorised to do so by Pole Class Pty Ltd proprietors.
We take our customers privacy seriously and it is our policy to keep your personal information private and secure.
We collect information from you directly, when you access and use our website and during conversations with our staff.
When you make a purchase from our website, you provide your name, e-mail address, credit card information, address, phone number and a password. We use this information to process your orders, to deliver the products you have purchased, to communicate with you during the delivery process, for customer support, to provide you with relevant product information, to keep you updated on your orders and to optimise the site and personalise your shopping experience.
We make use of “cookies” on our website, which may collect personal information. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.
Pole Class Pty Ltd ensures that all information collected will be safely and securely stored. We protect your personal information by restricting access to personal information, maintaining technology products to prevent unauthorised computer access, and securely destroying your personal information when it’s no longer needed for our record retention purposes.
Pole Class Pty Ltd reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.
How secure is your personal information?
We take all reasonable steps to maintain the security and integrity of your personal information and to protect your personal information from misuse, interference and loss and unauthorised access, modification or disclosure.