We aim to provide you with products of the highest standard and quality. The Pole Class Pty Ltd Returns Policy includes the rights you are entitled to under the Australian Consumer Law.

At Pole Class Pty Ltd we want our customers to be completely satisfied with their purchase.

We therefore recommend you read our Return Policy prior to you making a purchase from Pole Class Pty Ltd, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.

We also recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

If you have any questions about this policy, please contact us

Change of Mind

Please choose carefully as refunds are not provided where you have simply changed your mind, have made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully review any orders before adding them to your shopping cart and proceeding with your order.


We may terminate an Order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. We will usually refund any money received from you using the same method originally used by you to pay for the product.

If you wish to cancel your order, please contact our team via email Cancellation fees may apply. Once an order has been processed it cannot be cancelled.

Faulty Product Returns

If you believe your product to be faulty, please contact us via email and we will endeavour to resolve the problem as swiftly as possible. In order to assist the process, we may request you send us images of the damage, defect or fault for preliminary assessment.

If the product is confirmed by us to be faulty, we will offer to repair, replace or refund the price of the product to your original payment method. Cost of delivery will not be refunded. If the product is found not to have any damage, defect or fault, we will ship the product back to you.

It does not constitute damage, defect or fault, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with our Care Instructions, using in an abnormal way or failure to take reasonable care.


This clause prevails over all other clauses, and, to the extent permitted by law, states our entire Liability, and your sole and exclusive remedies, for:

(a) the performance, non-performance, purported performance or delay in performance of these Terms and Conditions or a Contract or the Site (or any part of it or them); or

(b) otherwise in relation to these Terms and Conditions or the entering into or performance of these Terms and Conditions.

Nothing in these Terms and Conditions excludes or limits your statutory rights as a consumer or our Liability for:

(a) fraud;

(b) death or personal injury caused by our Breach of Duty;

(c) any breach of the obligations implied by law; or

(d) any other Liability which cannot be excluded or limited by applicable law.

In performing any obligation under these Terms and Conditions, our only duty is to exercise reasonable care and skill.

(a) To the extent permitted by law, we do not warrant and we exclude all Liability in respect of the accuracy, completeness, fitness for purpose or legality of any information accessed using the Site;

(b) We exclude all Liability of any kind for the transmission or the reception of or the failure to transmit or to receive any material of whatever nature;

(c) You should not rely on any information accessed using the Site to make a purchasing decision – you should make your own enquiries before forming your own opinion and taking any action based on any such information.

(d) It is your responsibility to ensure that the products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the products will meet your individual requirements. You acknowledge that the products are standard and not made bespoke to fit any particular requirements that you may have.

(e) We do not accept and hereby exclude any Liability for Breach of Duty other than any such Liability arising pursuant to the provisions of these Terms and Conditions.

(f) To the extent permitted by law in no event shall we, our affiliates and related entities or our suppliers be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with the Site, our services or these Terms and Conditions.

(g) Our total Liability under any Contract shall in no circumstances exceed,

(i) in the case of Products, the replacement of the Products or the supply of equivalent Products, the repair of the Products, the payment of the cost of replacing the Products or of acquiring equivalent Products, or the payment of the cost of having the Products repaired; or

(ii) in the case of services, the supplying of the services again, or the payment of the cost of having the services supplied again.


You indemnify and hold us and our related entities, affiliates, and our and their respective officers, agents, and employees, harmless from and against any and all claims, demands, proceedings, losses and damages (actual, special and consequential) of every kind and nature, known and unknown, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms and Conditions or your breach of any law or the rights of a third party.

In accepting these terms and conditions you ASSUME ALL OF THE RISKS ASSOCIATED WITH WEARING OUR CLOTHING, including by way of example and not limitation, any risks that may arise from

In accepting these Terms and Conditions you ASSUME FULL RESPONSIBILITY FOR ANY RISKS OR LOSS, PROPERTY DAMAGE, OR PERSONAL INJURY, INCLUDING DEATH, that may be sustained by the Purchaser, or loss or damage to property, as a result of using our Product.

In accepting these Terms and Conditions you hereby RELEASE, WAIVE, DISCHARGE, AND COVENANT NOT TO SUE POLE CLASS PTY LTD from any and all liability, claims, demands, action and causes of actions whatsoever arising of or related to any loss, damage or injury, including death, that may be sustained by the Purchaser, or to any property, while using our Product.